Hilltop Flower Co.
Pre-Orders and Subscriptions
At Hilltop Flower Co., our goal is your complete satisfaction. Please review the terms of cancellation for pre-orders and subscriptions.
Some items in our store may be offered to you as a subscription or pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect payment, no payment, or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order on any non-perishable goods that has not yet been fulfilled. Pre-orders for perishable goods, such as flower products, cannot be cancelled due to their perishable nature. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our Refund Policy for more details on returns and refunds.
When you purchase a subscription you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you’ll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our Refund Policy for more details on returns and refunds.